Standard FAQ's
1. Can the AI handle several calls at once?
Yes. It can manage multiple calls at the same time without overlaps or booking conflicts. The limit can be scaled based on your business needs.
2. Why do I need this?
It answers every call, runs 24/7, and prevents missed bookings, missed leads, and long waiting times.
3. I use a specific POS or CRM. How do I know you can integrate with it?
If it has an API or supports webhooks, we can integrate with it. Most modern systems are supported.
4. Does the AI sound natural or robotic?
It uses natural speech with varied tone and pacing. It adjusts based on how the caller speaks.
5. Will callers know they’re speaking to an AI?
That’s up to you. We can make it clear from the start, or keep it neutral so it feels like a standard customer service assistant.
6. Will it replace my staff?
It can handle the bulk of routine calls such as bookings, rescheduling, cancellations, and FAQs. Your team continues to manage specialist enquiries, quotes, site work, and anything requiring judgment. The balance depends on how you configure it.
7. What happens if the caller asks a question the AI can’t answer?
The agent can handle this in several ways, depending on your setup. It can collect the caller’s details, escalate the query, pass a message to your team, or transfer the call. You choose the behaviour.
8.Can it take bookings and check availability?
Yes. It checks your live calendar and only offers accurate, up-to-date availability.
9.Can it reschedule appointments?
Yes. It follows whatever rescheduling process you use—confirm, cancel, rebook, or escalate if needed.
10. Can it handle emergencies?
Yes. You choose how it behaves. It can gather details, flag urgency, send alerts, or transfer the caller straight to your emergency line. The workflow is fully customisable.
11. How accurate is the information it collects?
It confirms all details by spelling names, addresses, postcodes, emails, and reading numbers digit-by-digit when necessary.
12. What if my business has a very specific workflow?
The agent can be configured step-by-step to match your exact process, terminology, and rules.
13. Is it secure?
Yes. All data is processed using industry-standard security practices.
17. Can it recognise different accents?
Yes. It handles a wide range of UK regional accents.
14. Does it work outside business hours?
Yes. It operates continuously, including weekends and holidays. It all depends on how you want it to be configured.
16. Can it send confirmations?
Yes. It can send SMS or email confirmations based on your preferences.
17. Can I adjust the AI’s behaviour later?
Yes. Every aspect — wording, workflow, logic, and integration — can be updated as your business evolves.
18. Which industries does it work for?
It’s suitable for most service-based businesses: trades, clinics, beauty, automotive, cleaning, property, and more.
19. How much does it cost?
We charge a monthly subscription starting at £89 per month. The final price depends on your setup, how many calls you receive, and the level of integration your business needs.
20. Do you provide ongoing support after setup?
Yes. We offer 24-hour support for any updates, changes, or upgrades you need. Whether it’s adjusting your agent’s behaviour, adding new features, or updating integrations, we’re available whenever you need us.
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